These terms and conditions of sale shall be deemed to be incorporated in the contract between EveryBody Active and the UK customer. They apply only to UK customers (including Channel Islands and BFPO's).
EveryBody Active is continually seeking to improve the quality of its goods and services. Whilst we take every care to ensure illustrations and descriptions within the website and digital catalogue are accurate (errors & omissions excepted) and informative, we do reserve the right to change specifications or improve our products.
Prices quoted over the phone will supersede all previous prices.
If we are unable to supply an item ordered due to stock restrictions, we will inform you and endeavour to supply the item as soon as possible. Goods in our catalogue are subject to availability, and we reserve the right to withdraw an item where a print error has occurred.
Large orders may in cases require.
Where credit is given payment for goods supplied is due within 30 days from the invoice date. EveryBody Active reserve the right to charge interest at 10% on all overdue amounts and the customer will be liable for all legal costs.
Goods can be supplied on a cash/cheque with order basis or through major credit, debit and charge cards; 30 days FREE credit is available subject to status. We may consult a credit reference agency.
The risk in the goods supplied shall pass to the buyer on delivery into the buyer, possession or to the carrier or place of delivery nominated by the buyer and the seller shall be under no liability whatsoever for any loss or damage occurring thereafter.
Ownership (title) of the goods only passes to the purchaser on full payment of the appropriate invoice.
All orders will carry a delivery charge of £7.00. Where delivery is required urgently, we have an Express Service. The charge for carriage and packing will be £9.00 irrespective of order size.
Your order will be processed immediately upon receipt and despatched the same day by 48 hour delivery service. This service is strictly subject to stock availability. In situations that require EXPRESS delivery, please call 01604 580974 before 11.00am (UK Mainland only). We regret that large items cannot be despatched via the Express Service.
The seller accepts no liability for any loss, damages or expenses arising from the late delivery of goods by the seller, its agents or its agent's carriers due to any cause whatsoever. Any delivery time or date despatch or delivery date which the seller may specify is accordingly a best estimate only and should not be relied upon. The sellers will however, seek to achieve delivery dates specified as far as it is within its power to do-so. Please note that with Large items the price quoted is for delivery to ground floor.
A signed proof of delivery document will be available from the seller for a period of 90 days from date on invoice. After this period, the seller may decline such request for proof of delivery or impose a charge for its supply. In any event after this period the buyer shall be liable for payment of monies due in respect of the goods supplied.
If upon receipt your goods are damaged, incomplete, incorrect or short then notification must be made within 5 working days of delivery. For non delivery of goods notification should be made within 7 days of the invoice date. Claims outside this period will not be accepted. Goods should not be returned without prior authorisation and you must quote your account/school details.
We reserve the right to make a carriage charge plus a 20% handling charge, or minimum of £10 whichever is greater, on all consignments that are refused without reason.
EveryBody Active product guarantee relates to the quality, durability and relative fitness for purpose during the first twelve months after delivery. Any products returned will be assessed by our Quality Assurance department before any compensation is given. If we find no fault with the items) then no refund will be issued and we reserve the right to charge a 20% handling fee or minimum of £10 whichever is greater plus recover any delivery charges incurred.
Where an item is faulty, we reserve the right to repair or replace. If this is not possible, a credit will be issued.
Goods deemed no longer required due to ordering error, surplus to requirements may be considered for return providing prior authorisation is obtained and goods are returned in a re-saleable condition, in the original packaging and within the first calendar month following dispatch. Notification should be within 5 days of delivery and where authorisation is obtained a 20% handling charge or minimum of £10 whichever is greater will be charged. EveryBody Active will not accept returned goods without prior authorisation or in a non-saleable condition - in such cases goods must be paid for in full by the customer and the standard handling fee (above) will be charged along with any delivery fees incurred.
The seller shall not be liable to the buyer for failure to perform or delay in performing any of their contractual obligations when this is caused by circumstances beyond their reasonable control.
Calls may be recorded and monitored to improve the service offered or for training purposes.
EveryBody Active never make your personal details available to other companies for marketing purposes other than for the marketing of EveryBody Active goods and services. We (and our parent companies) may hold your personal details in order to process your order and/or maintain your account. We (and our parent companis) may also use your details to send you further information on Val Sabin goods and services, to keep you up to date on goods, services, new products and promotional offers you may be interested in or for research purposes. If you prefer not to receive such information or be part of our research please call us on (01604) 580974.
The terms and conditions listed here apply only to business transacted in the UK. For orders of goods and services destined for export, please contact us on (01604) 580974.